Administrative Regulation Title:  Student Complaint Procedure

Regulation Number:  5.13.1

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The first procedure, the informal complaint procedure, is designed to permit an expedited and orderly processing of all complaints or concerns of students in an informal manner, while at the same time ensuring that the complaints are fully explored and that a reasonable effort has been made to resolve the difficulties without the necessity of formal grievance proceedings.

 

The informal complaint procedure may be utilized by students to resolve any student/employee problem arising at the College. If the complaint cannot be resolved through this informal procedure, the person or persons involved may avail themselves of the formal grievance procedure.

 

The informal complaint process is limited to thirty (30) calendar days from the alleged event. Any student who has a complaint may utilize this informal complaint procedure. In implementing this procedure, the complaining party should proceed as follows:

  1. The initial complaint should be first discussed between the persons involved; many problems may be resolved on this one-to-one
  2. If the individuals concerned are unable to resolve the problem on a one-to-one basis, the following procedures should be followed:
    1. Students should first define the complaint to the appropriate Department Head or Program Director regarding instructional personnel or matters; or to the appropriate supervisor regarding non-instructional personnel or matters.
    2. If the parties are unable to resolve the problems with assistance from the Department Head Program Director, or appropriate supervisor, they should next direct their complaint to the Vice President of Student and Academic Services or designee.

 

This informal procedure does not rule out discussions among the complainant or any other person who may assist in resolving the situation, including the immediate supervisor in charge of the particular department or activity involved.

 

In the event the above procedure does not result in a mutually agreeable solution, the student may file a formal grievance with the Vice President of Student and Academic Services, which will then be processed in accordance to the procedures set forth within the College’s Formal Student Grievance Procedure.

 

Original Adoption Date: 9/10/19

Date(s) Amended: 2/24/20, 6/1/21, 9/10/24(RN)

Date(s) reviewed, no change: