Administrative Regulation 1.7.1:  Informal Complaint Procedure

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The informal complaint process is limited to thirty (30) calendar days from the alleged event. Any employee who has a complaint may utilize this informal complaint procedure. In implementing this procedure, the complaining party should proceed as follows:

1. The initial complaint should be first discussed between the persons involved; many problems may be resolved on this one-to-one basis.
2. If the person(s) concerned are unable to resolve the problem on a one-to-one basis, the following procedures should be followed:
   1. An employee of the College should define the complaint in writing to the complainant’s supervisor within fifteen (15) days of the initial complaint. In the event the complaint involves his/her immediate supervisor, the complainant should notify the next higher-level supervisor.
   2. In the event that the grievance concerns the College President, the complaint will be submitted to the Director of Human Resources.

This informal procedure does not rule out discussions among the complainant, his/her supervisors, or any other person who may assist in resolving the situation, including the Vice President in charge of the particular department or activity involved. The Board of Trustees should not be involved in any informal discussion of the complaint with any party involved.

In the event the above procedure does not result in a mutually agreeable solution, the employee may file a formal grievance with the Director of Human Resources, which will then be processed in accordance with the procedures set forth within the College’s Formal Grievance Procedure.

 

Original Adoption Date: 9/14/93

Revision Date(s): 11/8/05(RF), 10/10/19

Date(s) reviewed, no change: